EOS USA offers comprehensive solutions that support a wide range of organizational needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong customer service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.
EOS uses best-in-class, industry-leading software applications and telephony solutions designed specifically to handle customer care and accounts receivable workflows. Our multi-channel communications platform enables us to reach consumers using the most efficient and convenient methods available.
Available as a stand-alone offering where needed, EOS’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS call center locations’ phone systems are integrated through a dedicated Virtual Private MPLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.
EOS is your single-source solution partner for technologically innovative customer care and receivables management products and services including:
EOS’ innovative, high-quality contact strategies can be made in your name or ours. Whether it’s through the mail, digital outreach, or a phone call, our contact campaigns encourage customer loyalty and increase customer satisfaction.
We provide a wide variety of contact campaigns to accomplish revenue recovery efforts, new customer welcome and/or appreciation, reminders, past-due and delinquent account receivable messages.
EOS can develop campaigns to effectively convey your message to your target audiences.
EOS uses a robust enterprise platform that integrates:
Our call centers use dialer options that include power, preview, predictive and TTS messaging. All (100%) inbound and outbound calls are recorded. The unified collector desktop streamlines the collection process, enhances efficiency and increases productivity.
EOS’ telephony software and hardware are integral to all of our solutions. Our investment in multiple communication channels creates redundancy, so you never have to worry about being cut off from your customers. We effectively combine our technology with our service and collection professionals to establish and maintain communication with your customers with the goal of developing long-lasting relationships.
EOS uses a variety of scrubbing programs to make sure that we have the best data available. We can quickly and accurately assess the impact of financial situations and relationships. Do you need to identify customers who are bankrupt, deceased or incarcerated? Does your strategy involve contacting relatives or known associates?
Such data is critical to implementing the best strategy. Therefore, you are informed when your customers’ life situations change.
Using its proprietary scoring models, EOS can customize behavior, credit or recovery score data to meet your needs.
Do you want to know the probability of receiving customers’ payments or whether they might be interested in other services or products? Whatever your strategy, EOS’ solutions maximize resource utilization.
You can rely on our analytic services to identify potential customers, predict behavior or maximize return on post-write-off accounts. EOS’ Analytics Department can use historical, economic and business data to create appropriate models and strategies.
We’ll work with you to:
EOS skip location services fill in gaps in your customer data. Statistics show that more than half the accounts annually turned over for collection are linked to “bad” information, including outdated addresses or invalid phone numbers. If you can’t locate your customers, you can’t communicate with them. Using exhaustive, ongoing search techniques and a variety of sources, EOS provides deep skip tracing and person locator services for your accounts to identify the best contact data.
In a customer-driven business, you need updated information on changes to attributes such as customers’ financial data or physical location. EOS can track the changes in phone numbers, employment, addresses, open credit-to-buy, mortgages and more. Changes of this kind can indicate when a customer will buy, pay a delinquent account, or qualify for new services or products. EOS can monitor customers’ accounts, track these triggers of attributes and work with you to ensure that the best strategies are in place.
Address scrubbing or “letter hygiene” makes sure that your message gets delivered to your customers.
Mail must reach your customers in order to elicit a response. EOS consults several databases to verify and update addresses and locate customers who have moved.
Innovative letter designs help to get your letter into your customers’ hands. EOS will design eye-catching envelopes and inserts that will pique interest, make it to the top of the mail pile, get opened and read.
All notes and letters for third-party collections must comply with federal and state law. EOS can customize your letters within these restrictions to provide the most effective communications and achieve enhanced response rates.