Experienced industry veterans
Jim Pender, Senior Vice President of Sales and Marketing
Jim Pender serves as EOS Healthcare’s Senior Vice President of Sales and Marketing. He is responsible for driving EOS Healthcare's efforts in meeting corporate revenue, growth and profitability targets. Mr. Pender oversees new business execution, marketing and client engagement, while driving contract performance and strengthening customer relationships.
Mr. Pender brings to EOS Healthcare more than 13 years of healthcare sales leadership experience and more 25 years of healthcare industry experience. His successful track record includes revitalizing mature businesses by leveraging the strength of their established offerings. Mr. Pender’s expertise lies in helping healthcare leaders craft strategies, professional services and information technology solutions to meet their most pressing business needs.
Prior to joining EOS Healthcare, Mr. Pender spent eight years as Vice President Strategic Services for Business Performance Services within McKesson. There, he led a national sales team responsible for the hospital revenue cycle outsourcing services business. Prior to McKesson, Jim was a Vice President for Outsourcing Solutions Inc. (OSI), a nationally recognized accounts receivable management company. Earlier in his career with OSI, Jim was Director of Operations before he moved into sales and client leadership.
Matt Clark, Esq. Vice President of Legal and Compliance and General Counsel
Matt Clark is responsible for EOS USA's Corporate Compliance and Legal departments, including Consumer Relations and Call Auditing. Previously, Matt served a law clerk for Massachusetts Appeals Court Judge Joseph A. Trainor and practiced law with a litigation firm in Boston, representing corporations in employment, contract, and products liability disputes. At EOS USA, Matt is responsible for all litigation and professional liability matters, as well as managing legal risk, corporate governance and corporate legal affairs, ensuring compliance with federal and state laws and regulations, drafting and reviewing all client and vendor contracts, and handling all regulatory, licensing and insurance issues. Matt graduated Magna Cum Laude from Gordon College, earned his Masters degree, Magna Cum Laude, from Gordon-Conwell Theological Seminary and his J.D., Cum Laude, from Suffolk University Law School, where he served as an editor for the Law Review.
Rick Gilbertson, Vice President of Information Technology
Rick Gilbertson is responsible for EOS USA's computer, network, telecom, software systems infrastructure, strategic planning, implementation, support and also regulatory compliance programs for security including PCI, FISMA and ISO. For the past 20 years Rick held key leadership roles in IT including Vice President of IT and Security at Karen Clark and Co., Vice President and Chief Security Officer at Shaw’s Supermarkets Inc., and Senior Director IT Operations at Staples. Rick received his BS in Finance and Business Administration from Northeastern University and his MBA from Suffolk University.
Karen Player, Vice President of Human Resources
Karen Player is a senior human resources leader with global expertise managing people and leading organizational change. She is recognized for building trusted management relationships that address the critical human resources needs of the business. Karen is responsible for creating, implementing and managing innovative programs to enhance EOS USA's corporate culture, improve employee performance and support change within the organization. She previously served in senior human resources management roles for global companies in the manufacturing and technology industries. Karen holds a degree in Business Administration from Emmanuel College.