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EOS USA Expands with a New Customer Care Operation in Eastern Kentucky
Norwell, MA - 07.06.2015
EOS USA, a leading provider of customer care and accounts receivables management services, is pleased to announce the expansion of its operations with a commitment to open a new, 20,000-square-foot, state-of-the-art facility in Somerset, KY later this year. This new customer care call center will serve as the company’s flagship location for its first party outsourcing business and will enhance the existing operations which are headquartered in Norwell, MA.
With more than 1,000 employees and eleven offices in the United States and India and an affiliated company in Canada, EOS USA operates two divisions which service clients nationally. EOS Healthcare provides revenue cycle management services to hospitals and physicians and EOS Services provides customer care and accounts receivables solutions to various markets including utilities, communications, higher education and government. Much like its other regional offices, this newest location will be outfitted with the latest technology and data systems, enabling EOS USA to offer its clients the utmost in professional and secure customer care and receivables management services.
The Somerset facility is slated to open before the end of 2015, and EOS USA intends to add hundreds of jobs at various levels to this Kentucky market over the next couple of years. The renovations, which began in June, will include the installation of an all-new communications system, refinishing the interior décor and reformatting the floor plan to maximize employee productivity.
“EOS USA is excited to expand its operations in Kentucky,” said Paul Leary, president and CEO of EOS USA. “The combination of geographic location and available workforce is an ideal fit for the growth plan of our company and for meeting the needs of our customers.”
“This is a significant boost to the economy in eastern Kentucky,” said Kentucky Governor Steve Beshear. “EOS USA will be a tremendous corporate partner to the Commonwealth, and I’m excited for its future in the region.”
For more information, visit www.eos-usa.com.
About EOS USA
Founded in 1991, EOS USA is one of the leading providers of customer care and receivables management services in the U.S. serving the key target markets of healthcare, utilities, communications, higher education and government organizations. EOS USA is part of the international company EOS Group, which offers financial services in 150 countries with a workforce of more than 8,500 in more than 25 countries worldwide through 50 subsidiaries.