Tod Dillon is EOS USA’s Chief Executive Officer and has nearly 30 years of financial services industry experience. Prior to assuming leadership of EOS USA, Tod served as the company’s Chief Financial Officer and Chief Administrative Officer and has been with the company since 2010. Before joining EOS USA, Tod held various financial and operational management positions at Fidelity Investments, American Management Systems, and Chubb. He received his B.A, magna cum laude, in Economics and Government from Bowdoin College and his MBA from the D’Amore-McKim School of Business at Northeastern University.
Matt Clark is responsible for EOS USA's Corporate Compliance and Legal departments, including Consumer Relations and Call Auditing. Previously, Matt served a law clerk for Massachusetts Appeals Court Judge Joseph A. Trainor and practiced law with a litigation firm in Boston, representing corporations in employment, contract, and products liability disputes. At EOS USA, Matt is responsible for all litigation and professional liability matters, as well as managing legal risk, corporate governance and corporate legal affairs, ensuring compliance with federal and state laws and regulations, drafting and reviewing all client and vendor contracts, and handling all regulatory, licensing and insurance issues. Matt graduated Magna Cum Laude from Gordon College, earned his Masters degree, Magna Cum Laude, from Gordon-Conwell Theological Seminary and his J.D., Cum Laude, from Suffolk University Law School, where he served as an editor for the Law Review.
Mike Dunn is responsible for the overall operations of the EOS Services Division which serves a variety of target markets including utilities, communications, higher education, financial services and government. His more than 24 years of industry experience has equipped him with an extensive knowledge of the consumer and commercial segments in EOS’ target markets. Prior to joining EOS, Mike served as the Vice President of Credit and Collections with Conn’s HomePlus, where he supervised two internal contact centers, oversaw onshore and offshore contracted vendors, managed quality and compliance functions, organized the internal training programs and led operations strategy for a $1.4 billion credit portfolio. Before joining Conn’s, he worked at I.C. System for more than 20 years in a variety of roles in operations, business development, training and customer service. Mike attended the University of Wisconsin and is a veteran of the U.S. Army.
Rick Gilbertson is responsible for EOS USA's computer, network, telecom, software systems infrastructure, strategic planning, implementation, support and also regulatory compliance programs for security including PCI, FISMA and ISO. For the past 20 years Rick held key leadership roles in IT including Vice President of IT and Security at Karen Clark and Co., Vice President and Chief Security Officer at Shaw’s Supermarkets Inc., and Senior Director IT Operations at Staples. Rick received his BS in Finance and Business Administration from Northeastern University and his MBA from Suffolk University.
Candice E. O'Brien is responsible for seeking out new business opportunities for U.S. Asset Management. She has extensive experience in management, operations, analytics and strategy development. Most recently, Candice was Vice President of Operations, where she was a leader to the Quality Assurance Team, Analytics and Strategy Department, Client Service, and the Regional Recovery Centers. She has a Masters Degree in Business Administration, held a faculty position with the University of Phoenix, is the Membership Chair and a Director of a division of ACA’s Collectors Association and sits on SoundBite’s Collection Advisory Board.
Karen Player is a senior human resources leader with global expertise managing people and leading organizational change. She is recognized for building trusted management relationships that address the critical human resources needs of the business. Karen is responsible for creating, implementing and managing innovative programs to enhance EOS USA's corporate culture, improve employee performance and support change within the organization. She previously served in senior human resources management roles for global companies in the manufacturing and technology industries. Karen holds a degree in Business Administration from Emmanuel College.