Paul Leary has total operational and strategic oversight for EOS’ U.S. and Canadian operations. Paul’s responsibilities include profit and growth responsibility for North America; short- and long-term strategic market development planning; technology planning; and oversight of all day-to-day operations in all the countries we serve. Paul has been with EOS USA since 1993, first as Manager of Operations and Finance, then, from 1994-1998 as Vice President of Operations and Recovery. In 2001, he became President/Chief Executive Officer of EOS USA. Prior to joining EOS USA, he worked for General Electric and was a successful graduate of GE’s top rated Financial Management Training Program. He holds a BS (Summa cum Laude) in Business Management with a concentration in Finance from Boston University.
Matt Clark is responsible for EOS USA's Corporate Compliance and Legal departments, including Consumer Relations and Call Auditing. Previously, Matt served a law clerk for Massachusetts Appeals Court Judge Joseph A. Trainor and practiced law with a litigation firm in Boston, representing corporations in employment, contract, and products liability disputes. At EOS USA, Matt is responsible for all litigation and professional liability matters, as well as managing legal risk, corporate governance and corporate legal affairs, ensuring compliance with federal and state laws and regulations, drafting and reviewing all client and vendor contracts, and handling all regulatory, licensing and insurance issues. Matt graduated Magna Cum Laude from Gordon College, earned his Masters degree, Magna Cum Laude, from Gordon-Conwell Theological Seminary and his J.D., Cum Laude, from Suffolk University Law School, where he served as an editor for the Law Review.
Tod Dillon is responsible for leading EOS USA’s forecasting and budgeting, financial analysis, accounting and processing efforts. Prior to joining EOS USA, he held various financial management positions at Fidelity Investments, ranging from head of finance for Fidelity’s Ireland-based software development start-up company, to head of the central financial planning and analysis group for Fidelity’s systems organization, to divisional finance leadership in Fidelity’s pricing and cash management group. Before Fidelity, Tod was a consultant with American Management Systems, focusing on assisting clients with business process improvement and financial systems implementation efforts. Tod received his B.A., Magna cum Laude, in Economics and Government from Bowdoin College and his MBA from Northeastern University.
Mike Dunn is responsible for the overall operations of the EOS Services Division which serves a variety of target markets including utilities, communications, higher education, financial services and government. His more than 24 years of industry experience has equipped him with an extensive knowledge of the consumer and commercial segments in EOS’ target markets. Prior to joining EOS, Mike served as the Vice President of Credit and Collections with Conn’s HomePlus, where he supervised two internal contact centers, oversaw onshore and offshore contracted vendors, managed quality and compliance functions, organized the internal training programs and led operations strategy for a $1.4 billion credit portfolio. Before joining Conn’s, he worked at I.C. System for more than 20 years in a variety of roles in operations, business development, training and customer service. Mike attended the University of Wisconsin and is a veteran of the U.S. Army.
Rick Gilbertson is responsible for EOS USA's computer, network, telecom, software systems infrastructure, strategic planning, implementation, support and also regulatory compliance programs for security including PCI, FISMA and ISO. For the past 20 years Rick held key leadership roles in IT including Vice President of IT and Security at Karen Clark and Co., Vice President and Chief Security Officer at Shaw’s Supermarkets Inc., and Senior Director IT Operations at Staples. Rick received his BS in Finance and Business Administration from Northeastern University and his MBA from Suffolk University.
Candice E. O'Brien is responsible for seeking out new business opportunities for U.S. Asset Management. She has extensive experience in management, operations, analytics and strategy development. Most recently, Candice was Vice President of Operations, where she was a leader to the Quality Assurance Team, Analytics and Strategy Department, Client Service, and the Regional Recovery Centers. She has a Masters Degree in Business Administration, held a faculty position with the University of Phoenix, is the Membership Chair and a Director of a division of ACA’s Collectors Association and sits on SoundBite’s Collection Advisory Board.
Karen Player is a senior human resources leader with global expertise managing people and leading organizational change. She is recognized for building trusted management relationships that address the critical human resources needs of the business. Karen is responsible for creating, implementing and managing innovative programs to enhance EOS USA's corporate culture, improve employee performance and support change within the organization. She previously served in senior human resources management roles for global companies in the manufacturing and technology industries. Karen holds a degree in Business Administration from Emmanuel College.
Todd is responsible for leading operations and delivering results for our customers. His focus, in addition to operations excellence, is developing innovative solutions and operational advancements as well as increasing the overall satisfaction of our customers, patients and employees. Well known throughout the healthcare industry, Todd brings a long history of success in introducing revenue cycle innovations that meet customer objectives coupled with tremendous commitment and enthusiasm for delivering client performance.
Todd is advancing the organization’s focus on delivering an industry-leading platform that combines advance healthcare data with leading-edge systems and communications tools coupled with EOS’ exclusive financial vehicles to solve physician, health system and payers revenue cycle challenges. In addition, to bolstering and advancing our current solutions around payer billing and follow-up, patient-friendly contact centers and debt collection solutions, Todd has lead the organization in delivering new solutions in population health, patient access, debt purchase and financial vehicles for our clients and the healthcare marketplace.
Todd has more than 25 years of experience leading organizations that provide revenue cycle solutions to hospitals, health systems and physician organizations. His leadership positions have included Vice President of Operations for McKesson Health Solutions Revenue Cycle Outsourcing Group, Senior Vice President for Care Payment, Senior Vice President for Convergent Revenue Cycle Management and Senior Vice President for ARC Group Associates.
Todd is an active member of the Beryl Institute, HFMA - Healthcare Financial Management Association, ACHE - American College of Healthcare Executives, AAHAM - American Association of Healthcare Administrative Management and other healthcare organizations.